Welcome to Kloudlite Labs Private Limited ("Kloudlite"). This Cancellation and Refund Policy outlines the terms and conditions under which refunds and cancellations will be provided for services purchased through our website.

1. General Information
   Kloudlite Labs Private Limited is committed to ensuring your satisfaction with our services. This policy applies to all purchases made through our website.

2. Cancellation Policy

   a. Subscription Services: You may cancel your subscription at any time by logging into your account and following the cancellation procedures. Your subscription will continue until the end of the current billing cycle, and no further charges will be applied after the cancellation. b. One-Time Purchases: One-Time Purchases: For one-time services or products, cancellations are not allowed once the purchase has been completed.

3. Refund Policy

   a. Subscription Services: Refunds for subscription services are not provided for partial months. If you cancel your subscription, you will not be eligible for a refund for any unused portion of the subscription period. b. One-Time Purchases: Once a one-time purchase is completed, it is non-refundable. c. Promotional Offers: Refunds are not provided for services purchased under promotional offers or discounts.

4. Exceptions

   a. Service Disruptions: In the event of a significant service disruption caused by Kloudlite, we may provide a refund at our sole discretion. You must notify us within 30 days of the disruption to be eligible for consideration. b. Billing Errors: If there has been a billing error, please contact us immediately. We will investigate and, if a mistake is found, a refund will be issued accordingly.

5. Process for Requesting Refunds
   To request a refund, please contact our support team at support@kloudlite.com with your order details, the reason for the request, and any supporting documentation. We will review your request and notify you of the status within 10 business days.

6. Changes to This Policy
   Kloudlite Labs Private Limited reserves the right to modify or update this policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically.

7. Contact Information
   If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:

Please send notifications of infringement and counter notifications to the Kloudlite-designated copyright agent at: launch@kloudlite.io

Kloudlite Labs Pvt Ltd
415, 4th Floor, Shaft 1, Tower B, VRR Fortuna,
Janatha Colony, Carmelaram, Sarjapur Road,
Bengaluru, Karnataka, 560035
India, 560035
support@kloudlite.com

Thank you for choosing Kloudlite. We value your business and strive to ensure your satisfaction with our services.